Storage Beddington Service Terms and Conditions
These Terms and Conditions set out the basis on which Storage Beddington provides storage, removal, and related services to consumers and business customers within the United Kingdom. By placing a booking, using our website, or instructing us to carry out any service, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings given below.
Customer means the person, firm, or company who books or uses our services.
We, us, our means Storage Beddington.
Services means any storage, removal, packing, handling, transport, loading, unloading, or related services provided by us.
Goods means the items, belongings, or materials that you ask us to handle, store, or transport.
Contract means the agreement between you and us for the supply of services, incorporating these Terms and Conditions.
2. Scope of Services
We provide storage services and associated removal and transport services within our operational area in the United Kingdom. The exact nature of the services to be provided will be set out in your quotation or booking confirmation. Any additional services requested and agreed after the initial booking may be subject to additional charges and separate confirmation.
3. Booking Process
3.1 You may request a quotation for our services by contacting us or submitting details through our website or any other method we make available. Quotations are based on the information you provide and are subject to survey, inspection, or verification where appropriate.
3.2 A booking is not confirmed until we have accepted your request, issued a booking confirmation, and you have complied with any deposit or payment requirements stated in the quotation or confirmation. We reserve the right to refuse any booking at our discretion.
3.3 You are responsible for ensuring that all information you provide to us is accurate and complete, including addresses, access details, inventory of goods, service dates, and any special requirements. If the information provided is inaccurate or incomplete, we may revise our quotation, adjust charges, or refuse to carry out the services.
3.4 Any estimated timeframes for carrying out the services are given in good faith but are not guaranteed unless expressly stated as guaranteed in writing.
4. Quotations and Charges
4.1 Unless otherwise specified, quotations are valid for a limited period from the date of issue. We may withdraw or revise a quotation at any time prior to acceptance, particularly if there are changes in costs, taxes, or your requirements.
4.2 Our charges may be based on time, volume, weight, distance, the nature and condition of the goods, access conditions, or any combination of these factors, as stated in your quotation.
4.3 We may apply additional charges in circumstances including but not limited to delays caused by you or third parties, waiting time beyond our agreed schedule, unforeseen access difficulties, extra labour requirements, packing of unprepared items, or additional journeys.
4.4 All prices are stated in pounds sterling and may be subject to VAT or other applicable taxes at the prevailing rate where required by law.
5. Payments
5.1 Unless we agree otherwise in writing, payment of any deposit is due at the time of booking, and payment of the balance is due prior to or on the day of service commencement. For ongoing storage, charges are usually payable in advance on a recurring basis, as specified in your confirmation.
5.2 We accept payment using the methods specified by us from time to time. You agree to ensure that payment details are valid and that sufficient funds are available.
5.3 If you fail to make any payment on the due date, we may charge interest on the overdue amount at the statutory rate or a reasonable rate specified by us, accruing daily until payment is made in full.
5.4 In the event of non-payment or persistent late payment, we may suspend or terminate services, deny access to stored goods, and exercise any rights we may have under lien or applicable law in relation to your goods.
6. Cancellations and Amendments
6.1 You may cancel your booking or request changes by contacting us as soon as reasonably possible. The effective date of cancellation or amendment is when we confirm receipt of your request.
6.2 For removal services, if you cancel or significantly amend your booking, we may apply the following charges unless otherwise stated in your quotation or confirmation.
a. Cancellation more than seven days before the service date may be subject to no charge or a nominal administration fee.
b. Cancellation between seven days and forty eight hours before the service date may incur a percentage of the quoted price.
c. Cancellation less than forty eight hours before the service date may incur up to the full quoted price.
6.3 For storage services, you may usually terminate the contract by giving us written notice in accordance with the notice period specified in your storage agreement. Charges will continue to accrue until the end of the notice period or removal of all goods, whichever is later, unless we agree otherwise.
6.4 If you amend your booking, including changes to dates, times, addresses, or volume of goods, we will use reasonable efforts to accommodate those changes. This may result in revised charges or availability limitations. If we cannot accommodate the changes, you may treat this as a cancellation and the relevant cancellation terms will apply.
7. Customer Obligations
7.1 You must ensure that your goods are properly prepared, packed, and labelled, unless packing services have been expressly included in the contract. Fragile or delicate items should be clearly identified.
7.2 You must provide safe and reasonable access to premises, driveways, lifts, and stairways, and ensure that parking is available and lawful. Any parking fees or fines incurred due to inadequate arrangements may be charged to you.
7.3 You must not ask us to handle or store any goods that are hazardous, illegal, explosive, flammable, perishable, contaminated, or otherwise unsuitable for storage or transport, including but not limited to gas cylinders, fuels, fireworks, weapons, or waste materials.
7.4 You are responsible for obtaining any necessary permissions, permits, or consents required for loading, unloading, and storage, including from building managers, neighbours, or local authorities.
8. Excluded and Special Items
8.1 Unless specifically agreed in writing, we do not accept responsibility for and may refuse to handle or store high value items such as jewellery, precious metals, cash, securities, important documents, artworks, antiques, or items requiring specialist handling or environmental conditions.
8.2 If we agree to handle or store such items, it will be on the basis of a separate written agreement which may include specific packing, insurance, and liability arrangements.
9. Liability and Risk
9.1 We will exercise reasonable skill and care in providing our services. However, all goods remain at your risk except where loss or damage is caused by our negligence or breach of contract.
9.2 Our liability for loss of or damage to goods caused by our negligence or breach is limited to a reasonable amount per item and in aggregate, as specified in your quotation or confirmation, or otherwise to an amount that is fair and proportionate to the charges paid for the services concerned.
9.3 We will not be liable for loss or damage arising from causes beyond our reasonable control, including but not limited to weather conditions, traffic delays, industrial disputes, acts of third parties, acts of terrorism, or acts of public authorities.
9.4 We will not be liable for indirect or consequential loss, including loss of profit, loss of business, or loss of opportunity, even if such loss was foreseeable.
9.5 You must notify us in writing of any visible loss or damage as soon as reasonably practicable and, in any event, within a reasonable time after completion of the services or discovery of the issue. Failure to notify within a reasonable time may affect our ability to investigate and may limit or exclude any liability.
10. Insurance
10.1 You are strongly advised to ensure that your goods are adequately insured for the full replacement value while in transit and in storage. You may arrange insurance cover through your own insurer or, where offered, through us or our partners.
10.2 Any insurance arranged through us will be subject to the terms and conditions of the relevant policy and does not extend or increase our liability beyond those policy terms.
11. Waste and Environmental Regulations
11.1 We operate in compliance with applicable waste management and environmental regulations in the United Kingdom. We are not a general waste disposal service unless expressly stated. You must not place waste, refuse, or prohibited materials into storage or require us to transport or dispose of such items except where agreed as a specific, lawful waste service.
11.2 If we agree to remove or dispose of certain items, this will be carried out in accordance with relevant waste legislation. Additional charges may apply for disposal, recycling, or handling of specific materials such as electrical equipment, mattresses, or bulky items.
11.3 If we discover items that breach waste or environmental regulations within your goods or storage, we may refuse to move or store them, require you to remove them immediately, or arrange disposal at your cost where legally permitted.
11.4 You are responsible for any fines, penalties, or costs arising from your failure to comply with waste or environmental regulations in connection with goods supplied to us for storage or removal.
12. Access to Stored Goods
12.1 Access arrangements to stored goods will be confirmed in your storage agreement. Access may be by appointment or during specified opening hours.
12.2 We may require reasonable notice for access requests and may limit access where necessary for safety, security, or operational reasons.
12.3 We may refuse access to any person who cannot demonstrate appropriate authority or identification, or where we reasonably believe that granting access would pose a security, safety, or legal risk.
13. Termination and Lien
13.1 Either party may terminate the contract by giving notice in accordance with any notice period specified in the storage or service agreement, or immediately if the other party commits a serious breach which is not remedied within a reasonable period after notice.
13.2 In the event of termination, all outstanding charges become payable immediately. You must remove all goods promptly following settlement of any sums owed, subject to any agreed arrangements.
13.3 We have a lien over your goods in our possession for all sums due and unpaid under the contract. We may refuse to release goods until all outstanding amounts, including interest and costs, are paid in full. Where permitted by law, we may sell or dispose of goods to recover unpaid charges, after giving any required notices.
14. Data Protection and Privacy
14.1 We will process personal data in accordance with applicable data protection laws in the United Kingdom. We will use your information to administer bookings, provide services, manage accounts, and meet our legal obligations.
14.2 We may share your information with insurers, agents, subcontractors, or authorities where necessary for the performance of the contract, for legal reasons, or with your consent.
15. Complaints and Disputes
15.1 If you have a concern or complaint about our services, you should raise it with us as soon as possible, providing details and any relevant evidence. We will investigate and respond within a reasonable timeframe.
15.2 We will make reasonable efforts to resolve disputes amicably. If a dispute cannot be resolved, you may have rights to pursue the matter through courts or alternative dispute resolution schemes available in the United Kingdom.
16. Variations to Terms
16.1 We may update or vary these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that contract, unless we agree otherwise in writing.
16.2 Any variation to these Terms and Conditions must be agreed in writing by us. Verbal statements or assurances will not vary the contract unless confirmed in writing.
17. Governing Law and Jurisdiction
17.1 These Terms and Conditions and any contract between you and us are governed by and construed in accordance with the laws of England and Wales.
17.2 You and we agree that the courts of England and Wales will have exclusive jurisdiction to settle any disputes or claims arising out of or in connection with these Terms and Conditions or the services provided, save that if you are a consumer resident elsewhere in the United Kingdom, you may also bring proceedings in your local courts if required by applicable law.
18. General Provisions
18.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
18.2 No failure or delay by us in exercising any right or remedy will operate as a waiver of that or any other right or remedy.
18.3 You may not assign or transfer your rights or obligations under the contract without our prior written consent. We may assign or subcontract our rights and obligations where necessary to provide the services, provided this does not materially reduce the level of service or protection provided to you.
18.4 These Terms and Conditions, together with any quotation, confirmation, and any agreed written variations, constitute the entire agreement between you and us in relation to the services and supersede any prior understandings or agreements.
